Customer Service

Ordering and Payment

 

We use eway to process our online transactions and we do not store any credit card details on our systems.

eWAY Payment Gateway

A mobile number is required for all orders to assist Australia Post delivery.

Shipping

 

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: Australia Post. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorisation and verification must be received prior to processing. Australia Post deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please contact us for charges. We do not offer free expedited shipping except during special promotions.

 

Free Shipping does NOT apply to:
– Dealers
– Prodeal orders
– Bikes

 

OUR FULFILLMENT CENTER IS OPEN MONDAY-FRIDAY, 9AM – 5PM EST

 

QUESTIONS ABOUT YOUR ORDER? WE ARE HERE TO HELP.

PHONE: 1300 938 469

EMAIL: info@rowneysports.com

HOURS: MONDAY – FRIDAY 9:00AM – 5:00 PM

Return Policy

 

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.